Return Policy

RETURNS:

Dear customers,

We want to sincerely thank you for your trust and loyalty to our brand. We strive to provide you with exceptional quality products, crafted with the utmost care.

However, in order to maintain our quality standards and ensure the satisfaction of all our customers, we regret to inform you that we are currently unable to accept returns on products. We understand that every purchase is important, and we are committed to addressing any issues related to the quality of our products to the best of our ability.

We strongly encourage you to take the time to carefully consider your choices before finalizing your purchase. If you have any specific concerns or questions about a product, please feel free to contact us before placing your order. Our dedicated team will be happy to provide you with all the necessary information to help you make an informed decision.

Thank you for your understanding and continued support. We remain at your disposal for any assistance or clarification.

Best regards,

Luthery

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FAQ

Do you ship overseas?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

How long will it take to get my orders?

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

Any question?

You can contact us through our contact page! We will be happy to assist you.

Our customer support is available Monday to Friday: 8am-8:30pm.Average answer time: 24h